Please can you confirm if you were able to try using a different computer and if the computers share the same internet connection. Please can you confirm the version of Windows which you are using for example Windows 7 64bit. Please can you confirm the version numbers from the front of these 3DS game cartridges, for example LNA-CTR-EKJE-USA. Please confirm the 3DS game cartridges which you are inserting in to the PowerSaves 3DS transfer dock Please can you detail the messages reported by the PowerSaves 3DS software when inserting your 3DS game cartridges. Please can you provide your PowerSaves 3DS license key and the registered email address. If you continue to experience the same problems after following the above suggestions, please can we ask you to answer the following questions in your support request to enable us to advise you further: Please try using a different computer to confirm if the problems which you are experiencing are limited to your computer setup. If this resolved the situation then please update your firewall rules. Please try configuring or temporarily disabling your firewall software or any similar software to allow the PowerSaves 3DS software access to the internet. We would recommend using a different USB cable with the PowerSaves 3DS transfer dock. Please ensure that you are running the latest PowerSaves 3DS software If you are continuing to experience the same problems please can we ask you to try the following suggestions: Try a variety of different games which are not the list above.Check the Powersaves server staus ensuring they are not busy – If the servers are down or busy, please try the code/save again later.Please check to ensure that your firewall and/or antivirus software is not blocking PowerSaves access to the internet.Verify that your Internet Service Provider is not experiencing any issues regarding speed or connectivity.If you receive this error message please carry out the following steps The are therefore more prone to return a “Web Operation Failed” error. This error can occur due to a number of circumstances ranging from a slow internet connection to busy servers.Ī “operation timed out” error can also be affected by the game you are using for instance titles list below have larger save files and therefore require more server / bandwidth speed. “The web operation failed Error (28)” is an “operation timed out” error.

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