In the field marked Delivery there will be information, including the Last Delivery Response from the downstream mail server, similar to the below extract:.Scroll down to the section titled Per-Recipient Classification & Delivery Status.On the Dashboard under Tools, click Log Search and search for the message in questionįor more information about Logs, see Understanding Email Logs.This provides confirmation that the email has been handed off to the downstream mail server. You can view the Detailed Email Log information by clicking on the Detail option from the UI logs to check the Last Delivery Response.

The receiving email system responds (or not) to that line.There are a number of reasons why an email might not make it to the recipient's mailbox. The Read Receipt is a line added to the message header like thisĭisposition-Notification-To: Name of Sender You can send Read Receipts with some messages, or all messages, but don’t expect to get one back. We occasionally use it for important messages or complaint emails but don’t expect it to matter.

Use Outlook software connected to a Gmail, or any other mail account, then Outlook can send a read receipt if you choose. You can get Read Receipt options for any mail account. Gmail paid accounts (GSuite) do have Read Receipt choices. Gmail free accounts used from a web browser don’t have any Read Receipt options to request or respond. However, you can control how to respond to Read Receipt requests on incoming message from Settings | Mail | Automatic Processing | Message Options. free account web interface do NOT have an option to request Read Receipts with outgoing messages. Some email software, especially web based email clients, don’t have any Read Receipt options. That can happen automatically or simply by clicking on the email.

Read Receipt only means the message status change from ‘Unread’ to ‘Read’. Read Receipts don’t mean the email is really readĮven if you get back a ‘Read Receipt’ that doesn’t mean the receiver actually read and understood your email. Read Receipts are considered an intrusion on the readers privacy, so the automatic response is turned off. The Read Receipt is optional for the receiver, most people and organizations turn the read response OFF. Read Receipts usually don’t work! It’s the dirty little secret that you won’t see mentioned when boasting about this feature. Turn that option on to add a Read Receipt request to your email.

Outlook read receipt external emails